Amount deducted but not received payment confirmation
Rachael
Last Update a year ago
If your amount has been deducted and you have received a payment on hold email, then kindly wait for 12 hours as our back-end system usually verifies the payment within 3 hours but can take a maximum of 12 hours to verify the payment and send a payment confirmation email.
Also, if you havn't received an email update even after 12 hours then kindly contact us via live chat support and we will resolve your query ASAP.